Towboss App Privacy Policy

This Privacy Policy explains how Towboss LLC ("Towboss," "we," "us," or "our") collects, uses, and shares personal information when you use the Towboss mobile app (the "App"). The App gives members access to the Towboss community of towing business owners and to Towboss courses. This Privacy Policy applies only to the App. Our website and our business software products are covered by their own privacy policies.

1. INFORMATION WE COLLECT.

1.1. Information you give us:

Account details, such as your name, email address, phone number, password, and membership status.
Profile details you choose to add, such as a profile photo, your company name, your role, and a short bio.
Community content, such as posts, comments, reactions, photos, videos, files, and anything else you share in the community. Other members can see this content.
If you use direct messages, the messages, attachments, and voice notes you send to other members.
Course activity, such as lessons started and completed, quiz and test answers, and your progress.
Messages you send us, such as support requests and reports about content or other members.

1.2. Information collected automatically:

Device and app information, such as device type, operating system version, app version, IP address, device identifiers, and push notification tokens.
Usage information, such as the features you use, searches you make in the App, and crash and performance logs.

2. HOW WE USE YOUR INFORMATION.

We use your information to:

create and manage your account and your access to the community and courses;
run the community, including showing your profile and posts to other members, delivering direct messages, and letting members search posts and people;
provide courses and keep track of your progress;
send you notifications about activity, such as replies, mentions, messages, new posts, and course updates;
respond to your questions, support requests, and reports;
keep the community safe, including reviewing reported content, enforcing our App Terms, and preventing spam, fraud, and abuse;
understand how the App is used, fix problems, and improve the App;
send you news about the Towboss community and courses, which you can opt out of at any time; and
comply with our legal obligations.

3. WHO CAN SEE AND RECEIVE YOUR INFORMATION.

Other members. Your name, profile photo, profile details, and everything you post in the community are visible to other members. Direct messages are visible to the members you send them to. Please don't share anything in the community that you want to keep private.

Towboss staff. People who manage the community for Towboss can see community content and may review content that is reported to us.

Service providers. We use companies that host and run the App and its community and course features, send emails and notifications, and help us understand how the App is used. They may use your information only to provide these services to us, and they must protect it at the same or an equal level as described in this Privacy Policy.

Apple and Google. If you download the App from the Apple App Store or Google Play, their own privacy policies apply to the information they collect.

Legal and safety reasons. We may share information if we believe it is necessary to comply with the law or a legal request, to enforce our App Terms, or to protect the rights, property, or safety of Towboss, our members, or others.

Business transfers. If Towboss is involved in a merger, acquisition, reorganization, or other transfer of assets, your information may be transferred as part of that transaction.

We do not sell your personal information, and we do not share it with third parties for their own advertising.

4. HOW LONG WE KEEP YOUR INFORMATION.

We keep your information for as long as your account is active and as needed to provide the App. When you delete your account, we delete or anonymize your personal information within a reasonable time, unless we need to keep some of it to comply with legal obligations, resolve disputes, or enforce our App Terms. Messages you already sent to other members may remain visible to them.

5. YOUR CHOICES AND RIGHTS.

Profile and account. You can edit your profile and account details in the App.

Notifications. You can turn off push notifications in your device settings, and you can opt out of our emails by using the link at the bottom of any email.

Deleting your account. You can delete your account and its data at any time, using the delete option in the App's account settings where it is available, or by emailing info@mail.towboss.com from the email address linked to your account. Deleting your account also withdraws your consent to our use of your information, except as described in Section 4.

Access and correction. You can ask us to access, correct, or delete your personal information by emailing info@mail.towboss.com. Depending on where you live (for example, California), you may have additional rights under state law, and we will not discriminate against you for using them. We may need to verify your identity before we act on your request.

6. SECURITY.

We use reasonable measures to protect your information, but no method of transmission or storage is completely secure. Please keep your password confidential and do not share it with anyone.

7. CHILDREN.

The App is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child under 18 has given us personal information, please contact us and we will delete it.

8. WHERE WE PROCESS YOUR INFORMATION.

The App is intended for users in the United States, and your information is stored and processed in the United States.

9. CHANGES TO THIS PRIVACY POLICY.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date, and if the changes are significant, we may also notify you in the App or by email.

10. CONTACT US.

If you have questions about this Privacy Policy or your information, contact Towboss LLC at info@mail.towboss.com or 1 Washington Mall #1482, Boston, MA 02108.

Effective: October 20, 2026